We offer 14 days money back guarantee for every customer around the world. And we strive to make refund or exchange as easy and fast as possible for you.
- ONLY defective items or wrong items sent can be refunded or exchanged within 14 days of receiving.
- Please open the shipping box gently and keep it for awhile because you could use it for returning the item. The return address is written on the box.
- For lost items, meaning you have not receive it after a longer than expected shipping time and the courier tracking system show that it is still in transit, we will full refund you.
- No refund or exchange is accepted for lost items that is not due to the courier. For example, if the courier tracking system shows the items have been delivered, but you do not receive it. There will be no refund or exchange for that.
- We will pay you back 50% of the returning postage. Please keep the receipt after posting because we need to see it.
- A one-to-one exchange is subject to stock availability.
- For certain items, original receipt is required for exchange or refund.
- No refund of the difference if the price of the new item is lower than the original item.